This is the website of: Sandon Waste Limited
Our postal address is: Sandon Waste Limited, Mayes Lane, Sandon, Chelmsford, CM2 7RP
For every visitor to our website, our server will not hold any information with regards to the email address or domain details.
Should you supply us with your postal address, you will receive only the information pertaining to the address you provided to us.
This also means anyone who supplies us with their telephone number(s) will only receive contact from us with telephone information regarding enquiries. Additionally, if you do not wish to receive email communication from us in the future, please let us know by via the email at the top of this page.
We may collect personal identification information from users / visitors multiple ways, including, but not limited to user’s visitors viewing our site or filling out a form, additionally, connections with other activities such as services, features or downloadable resources we make available on our site. Users may also be asked for where appropriate: a name, current live email address and current live phone number.
Users may visit our site anonymously. Only users that voluntarily allow us to collect personal identification information if they submit such information to us. Users always have the right to refuse to supply personal identification information, except in the instance that it may prevent them from engaging in certain site related activities such as requesting services we offer.
Your personal information may also be used to inform you of any promotional information we deem relevant to your needs. However, please note that unless we have your permission, or we are required to do so by law, we will never distribute, lease or sell any personal identifiable information to a third party.
We use appropriate data collection, process and storage methodologies and recommended security measures to protect against forms of unauthorised access, data alteration, disclosure or the destruction of your personal information, transaction information and associated data stored on our site.
Customers may request to have any inaccurate contact information corrected by sending us an email via the email address of the top of this page.
We do not sell, trade, or rent customer / visitors personal identification information. However, we may share generic aggregated demographic information that is not linked to any personal identification information regarding visitors / users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses that have not been previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes or via the use of leveraged social platforms. For these new purposes, we will only use data collected from the time of the policy change forward. If you are concerned about how your information is being used, you should check back at our website periodically.
You will receive an email at the address you have specified when your order has been despatched - this email contains the job number (if applicable) so you can reference it with us to find out when and where your skip will be dropped off.
The delivery time scale is specified to you via the confirmation email you will receive upon placing an order with us. You will be provided a timeslot that is agreed between both parties once payment has been cleared and a driver is appropriately assigned to carry out the delivery.
We do not currently open on bank and public holidays. Orders requests received on these days will be allocated and assigned the next working day.
Due to the nature of the skip hire we can only price per application due to the varying locations required for skips. In almost all cases, this is a straight forward process and can be completed almost immediately. We do not deliver overseas unless specifically agreed by ourselves with payment up front.
All orders require a signature upon delivery. We cannot drop the skip until it has been signed for, additionally, unnecessary waiting time will be charged at a rate of £10 ex VAT per 10 minutes if no one is available to take deliverance the requested service. This is up to a maximum of 30 minutes by which the skip will be returned to its storage yard once other deliveries are completed.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for, unable to sign for deliverance) we will inform you immediately by email as soon as we receive the item back. From this point forth you will be given a choice whether you wish to receive a partial 50% refund (please see refund policy) or for the unit to be despatched again, we reserve the right to charge delivery charges for subsequent deliveries. Please note should items that were unable to be delivered through fault of the customer and a refund is requested, we reserve the right to deduct an administration fee of £10 ex VAT and our outwardly shipping fees from the refund total.
In the case of a unit being signed for and a delivery confirmation being available on our systems, if the customer denies receiving the unit, this is called a ‘Denial of Receipt’. Under these circumstances, we will confirm the delivery details, contact the customer to ask for written documentation and photographic evidence to be completed to confirm that the parcel has not been received. These circumstances will then be mediated by legal services of our choosing and we cannot take action until it has been confirmed whether or not the unit was received by the customer.
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with our industry section, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
In more serious circumstance which are deemed truly exceptional of any business, we will refund you the appropriate amount and inform you as soon as we are able to make the delivery. For instance if our entire fleet of delivery vehicles is stolen, broken down or destroyed and we are unable to obtain another vehicle. Given this exceptional example we will always attempt to resolve the matter as soon as humanly possible.
Due to that nature of our business, pricing is charged case by case, however, we are able to provide you with a rough estimate based on our experience of the local area approximate costs. Documents:
Customers have the right to cancel any orders for services placed with us, however, due to the nature of our business we reserve the right to refund you half the cost / 50%, minus outwardly delivery costs from the quoted price received.
You have 30 days from the payment date to inform us of a refund, after this time none will be provided.
The admin fee is to cover man power used to load / unload our vehicles at our despatch facility. The standard fee is £10 ex VAT, however, we reserve the right to change this at any time, without notice dependant on business costs.